Survey #28: Customer Quality
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1. Business Name (if applicable)
2.
[*]
First Name
3.
[*]
Last Name
4.
[*]
Service Order Number
5.
[*]
Phone Number
6.
[*]
Was your system worked on in our shop or on-site?
Shop
On-site
7.
[*]
How would you rate the overall ARRC experience you received?
WOW!
Excellent
Good
Dissatisfied
No opinion or not applicable
8.
[*]
How would you rate the amount of time it took to return your call and/or repair?
WOW!
Excellent
Good
Dissatisfied
No opinion or not applicable
9.
[*]
How would you rate the ARRC Representatives ability to communicate the issue and/or service suggestions with your product?
WOW!
Excellent
Good
Dissatisfied
No opinion or not applicable
10.
[*]
How would you rate the technical expertise of the ARRC Representative you worked with?
WOW!
Excellent
Good
Dissatisfied
No opinion or not applicable
11.
[*]
How satisfied are you with the solution suggested and/or completed by your ARRC Representative?
WOW!
Excellent
Good
Dissatisfied
No opinion or not applicable
12. Any comments you may have about your experience with the service would be highly appreciated:
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Tech Support: (661) 281-4000 | 1 (800) 44-PCHELP